Resume

IT Operations Director

September 2017 - Present
( 6 years 7 months )

Define IT Operations Department strategy aligning it with the needs of Company
Lead and coordinate development of Company’s infrastructure to ensure key business strategies and processes are supported
Define and manage service portfolio for subordinate units (Help Desk and IT Administration)

Ensure the smooth operation of Company’s internal, production and development systems
Oversee and manage Help Desk and IT Administration divisions
Develop and implement operational procedures, practices and standards
Ensures platform development and new solutions designs are created and implemented to meet key criteria for reliability, availability, manageability, performance and security
Oversee IT vendor management

Manage, motivate, and develop all staff within the IT Operations Department
Serve as a subject matter expert for executive stakeholders on specific IT topics/issues
Lead and coordinate selection, installation, operation, support, and maintenance of our information technology infrastructure (i.e. operating systems, networks, telecommunications, hardware, and peripherals)

January 2007 - Present
( 17 years 3 months )

Managing team of 10+ professionals providing services to 400+ users across 5 companies
IT infrastructure operation & development (Network, Server, Desktop, Software, Security, Applications)
Business process execution (IT Asset Tracking, Purchase & Procurement, Vendor Management, Disaster Recovery / Business Continuity)

September 2005 - January 2007
( 1 years 4 months )

Network administration, monitoring and management:

Typical tasks:

User account provision (AD, Linux, E-mail, Applications)
User access control (Firewall, Physical, Applications)
Applications management, configuration & troubleshooting (JIRA, Confluence, Perforce etc.)
Network setup, configuration and troubleshooting (Switches, VLANs, Routing, VPN)
Server setup, configuration and troubleshooting (CentOS, FreeBSD, Windows 2003)
Infrastructure service setup & configuration (DNS, DHCP, IP/NAT, MySQL/PostgreSQL, FTP/TFTP)

September 2003 - September 2005
( 2 years )

Network administration, monitoring and management:

Typical tasks:

User account provision (AD, Linux, E-mail, Applications)
User access control (Firewall, Physical, Applications)
Applications management, configuration & troubleshooting (JIRA, Confluence, Perforce etc.)
Network setup, configuration and troubleshooting (Switches, VLANs, Routing, VPN)
Server setup, configuration and troubleshooting (CentOS, FreeBSD, Windows 2003)
Infrastructure service setup & configuration (DNS, DHCP, IP/NAT, MySQL/PostgreSQL, FTP/TFTP)

November 2001 - August 2003
( 1 years 9 months )

August 1998 - October 2000
( 2 years 2 months )